Schneider Electric hiring Freshers for Technical Support Representative Role

Vijay Kudal Jobs has posted a new item, 'Schneider Electric hiring Freshers for
Technical Support Representative Role'


Schneider Electric India Pvt Ltd hiring Technical Support Representative

Job Description / Desired Candidate Profile
Job Description :
The Technical Support Engineer (TSE) will be responsible for ensuring a high
level of Customer Satisfaction.
The role will provide customers with post-sales technical support for APC's
core product line and advise potential and existing customers on product
selection. This will require an understanding of system availability concepts
and APC's solutions for providing uptime. TSEs are required to interpret
policies and make business decisions under pressure, based on customer and
company needs to meet deadlines with minimal supervision. Opportunity for growth
and advancement that is limited only by drive, desire, competitive spirit, and
aptitude for learning.
1. Provides advanced post-sales technical support via the email & chat for
Smart-UPs products and accessories
2. Assists in technical escalations from CSRs and TSRs
3. Works as a Subject Matter Expert supporting less experienced team members
4. Ensures every interaction creates the optimal customer experience.
5. Assists potential customer with product selection and configuration.
Execute assigned tasks from the team level management such as projects for
improvements, team building attendance, trainings, etc.
QUALIFICATION CRITERIA
Experience             : FreshersSalary                   
  : Not specifiedJob Location          : BangaloreQualification     
     : Bachelors Degree
COMPANY DETAILS
Company Name      : Schneider Electric India Pvt LtdCompany Address :
NACompany Profile    : Have you ever dreamed of improving your bottom line
while consuming less energy and without a power outage? We can help you solve
this problem with solutions to make energy safe, reliable, efficient, productive
and green from plant to plug.


 
 
 
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