HCL Technologies Ltd Off-Campus Drive 2013 Batch Freshers for Graduate Engineer Trainee

Vijay Kudal Jobs has posted a new item, 'HCL Technologies Ltd Off-Campus Drive
2013 Batch Freshers for Graduate Engineer Trainee'

HCL Technologies Ltd Off-Campus Drive 2013 Batch Freshers for Graduate Engineer
Trainee

Job Description / Desired Candidate Profile
Responsibilities:
Respond to and diagnose, problems through discussions with users, including
problem recognition, logs, research, isolation, resolution, and follow-up steps.
Provide level 1 support and perform other activities based adhering on SOPs/work
instructions
Responsible for activities relating to the evaluation, analysis, setup of
PC-based software products (e.g. word processors, spreadsheets, presentation
graphics, database management systems, electronic mail, and communications),
client software & basic network connectivity problems within SLA (If any)
Use the Incident Management System to document information and manage problems
and work requests and their respective resolutions and circumvention's
Analyze, acknowledge & record each & every alert in the monitoring tools &
handle the alerts as per their impact
Administer and provide User account provisioning & activities
Assign work orders / incidents to appropriate support teams and follow up until
closure.
Route problems to internal 2nd and 3rd level IT support staff
Escalate complex problem to appropriate support specialists
Routine maintenance updates with other IT staff and business units
Initiates, Coordinate and manage relationships with vendors and support staff
that provide hardware / software / network problem resolution
Provide hardware / software / network problem diagnosis resolution via
email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure
components for customers end users
Identify, evaluate and prioritize customer problems and escalations
Participate in on-going training and departmental development
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT
infrastructure support
Educational Requirement:
B.Tech (CS/IT/EEE/ECE/E&I) /GNIIT(after 12th 3yr course)/BCA/BSc
50% throughout in academics, No current backlogs
2013 pass out only
Terms & Conditions:
Willing to relocate anywhere in India/Abroad
Willing to sign the bond
Willing to work in 24*7 environment
CTC: 1.80 LPA
Job Location : Noida
QUALIFICATION CRITERIA
Experience             : 0 yrsSalary                      :
Not specifiedJob Location          : NoidaQualification           :
BE/B.Tech, BCA, B Sc
COMPANY DETAILS
Company Name      : HCL Technologies LimitedCompany Address : NACompany
Profile    : HCL is a $5.3 billion leading global technology and IT enterprise
comprising two companies listed in India – HCL Technologies and HCL
Infosystems. Founded in 1976, HCL is one of India's original IT garage
start-ups. A pioneer of modern computing, HCL is a global transformational
enterprise today. Its range of offerings includes product engineering, custom &
package applications, BPO, IT infrastructure services, IT hardware, systems
integration, and distribution of information and communications technology (ICT)
products across a wide range of focused industry verticals. The HCL team
consists of over 71,000 professionals of diverse nationalities, who operate from
29 countries including over 500 points of presence in India. HCL has
partnerships with several leading Global 1000 firms, including leading IT and
Technology firms.
WALKIN DETAILS
Walkin Date            : 27th February 2014, ThursdayTime           
            : 9 AM to 11AM
Walkin Address      : KRISHNA ENGINEERING COLLEGE., 95, Loni Road, Between
Mohan Nagar & Hindan Airforce station, Ghaziabad-201007 (U.P.)

 
 
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