Bangalore - Amazon - Non Voice Customer Support 10 & 11 Feb

Vijay Kudal Jobs has posted a new item, 'Bangalore - Amazon - Non Voice Customer
Support 10 & 11 Feb'

Amazon Hiring for Customer Support - Non Voice (walk-in Interview)by Amazon
Development Centre (India) Pvt. Ltd. in Bengaluru/BangaloreExperience: 1 to 2
yrs. An Amazon.com Seller Support Associate is a critical part of Amazon.com's
mission to deliver timely . Accurate and Professional service to Amazon.com
sellers . In a fun and fast-paced environment, this position requires extensive
e-mail communication with sellers, utilizing a wide variety of software tools to
navigate customer accounts, research and review policies and communicate
effective solutions.General Summary of responsibilities:*Demonstrates clear and
polite written and oral communication.*Escalates sellers issues appropriately
and correctly. Demonstrates timely accurate and professional customer
service.*Maintains a positive and professional demeanor and portrays the company
in a positive light.*Demonstrates knowledge and use of departmental resources,
policies and procedures.*Answers messages in authorized email queues as directed
by Workflow and Supervisor.*Understands and correctly uses all available
tools.*Maintains acceptable email handle time, while remaining friendly and
informative.*Maintains productivity (currently measured in Contacts per Hour
CPH) at or above published standard for skill group.*Maintain quality (currently
measured in Expressed Dissatisfaction Rate - EDR) at or below published standard
for skill group.*Logs in on time; logs out not before the end of scheduled
shift.*Staffs entire phone shift and "aux codes" correctly for all breaks,
meals, meetings and events.*Actively seeks solutions and identifies trends to
appropriate personnel including possible solutions or suggestions.*Demonstrates
appropriate sense of urgency for email response times.*All other duties as
assignedPosition Qualifications:Graduate*One or more years" experience in
customer service preferred.*Basic computer skills & knowledge of the Internet
required*Advanced computer skills using a variety of programs highly
desired*24/7/365 availability, including willingness to work on weekends, and
outside of the "standard" work dayKnowledge and Skills:*Should be willing to
work in Night Shifts*Excellent Internet Navigation Skills*Basic
Typing/Keyboarding skills*Proficiency in Microsoft Outlook and working knowledge
of MS Office applications*Experience working under pressure in a high-volume
processing environment and consistently meeting standards for productivity and
quality*Significant email and online customer service experience preferred.Note
: Candidates applied 6month back can reapply only after completing 6month with
the same process.Please attend the interview scheduled as below.Date: 10th Feb &
11th Feb 2014Time: 10:30 AM 12:00 PMVenue: Amazon.com6th Floor, World Trade
CenterBrigade Gateways, Dr. Rajkumar RoadMalleswaram (West)Bangalore.Landmark:
Behind Orion Mall.Contact Person: HR - Maria (Seller Support Recruitment
Team)Note: Please take a print out of this letter as a token of invite.Thanks
and Regards,Maria.

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