Dell hiring Freshers for Application Support Analyst Role

Vijay Kudal Jobs has posted a new item, 'Dell hiring Freshers for Application
Support Analyst Role'


Dell hiring Application Support Analyst

Job Description / Desired Candidate Profile
CANDIDATE PROFILE:
Candidate should possess Any degree from a recognised university.
Candidates should possess 0-2 Years of IT customer support experience
Candidates should have 0-2 Years of Service Management Tools/Process Experience
Candidates Able to work in a fast paced environment
Very good communication skills
Good English
Preferences:Experience with BMC Remedy ITSM tool set
JOB DESCRIPTION:
Manage ticket queues that include Incident, Request, and Work Order ticket types
Ensure that all tickets within the queues are resolved within published SLA's
Work with the internal development teams on issue escalations and defect
resolutions
Participate in release activities as necessary
Provide on-call support for High and Critical issues on weekends
QUALIFICATION CRITERIA
Experience             : 0-2 YearsSalary                   
  : Not specifiedJob Location          : NoidaQualification       
   : Any Degree
COMPANY DETAILS
Company Name      : DellCompany Address : NACompany Profile    : Since
1984, Dell has played a critical role in enabling more affordable and accessible
technology around the world. As an end-to-end computing solutions company, Dell
continues to transform computing and provide high quality solutions that empower
people to do more all over the world. We serve customers ranging from the
world's largest businesses and public-sector organizations, to small and
medium businesses, and individual consumers.


 
 
 
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