Fresher Jobs: 'Ernst Young Hiring Freshers As "Generalist- Customer Support" Bangalore May 2013'

Wednesday, May 29, 2013

'Ernst Young Hiring Freshers As "Generalist- Customer Support" Bangalore May 2013'

Company Name : Ernst & Young

Company Website : www.ey.com

Job Designation or Job Role : Generalist- Customer Support

Candidate Educational Qualification : Any Graduate

Candidate Experience Required : Freshers

CTC or Package Offered : Best in Market

Working Location: Bangalore

Desired Candidate Profile :

Candidate should have 15 years of education, and willing to work in shifts
Sound knowledge of all level 1 process & support documentation
Excellent customer service skills
Good communication skills
Proactive
Eye for detail and ability to apply knowledge gained when dealing with issues and communicating status clearly to the end user
not just scripted response
Ability to analyse an issue, understand the problem, troubleshoot it and ensure that all of the issues are understood and responded to. In addition the generalist should be able to provide the user with other data that may be useful where appropriate.
String troubleshooting skills
Basic technical knowledge of internet and related systems

Job Description :

Deal with all Level 1 queries for multiple applications within SLA, using WFT, Phones, Email and livechat
Escalate level 2 issues to the Lead Generalist with all relevant documentation and troubleshooting.
Escalate site outages etc to DCO Helpdesk, and inform the generalist lead or specialist who will write the communications
Proactively identify ways to improve the operational support model and work with the Generalist lead to implement these.
Logging queries and updating them in the relevant work systems
Reporting:
Run basic reports using web trends, ensure that reports are accurate and formatted correctly.
Understand the reporting standards and definitions and conform to these when producing reports
Enrolment
Adding users and companies for EYOnline
Managing approval queues for companies, users and content index
Engagement admin

Company Profile :

Ernst & Young’s Global Shared Services is a global initiative that provides a broad array of services across the globe. Services include U.S & U.K taxes, Global Finance, Accounting and Reporting, Transfer Pricing, and much more. Ernst & Young GSS is one of the most admired international professional service firms and it invites bright candidates with a promise to provide them opportunities to grow and succeed.

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