Fresher Jobs: 'AS400 L3 Application Support, Bangalore…Urgent Opening!!!'

L3 Application Support (Assortment) for Cloud services

Experience: 4-6 years
DESCRIPTION:

Position involves a role that is responsible for providing advanced
application support in ASSORTMENT application. This includes resolving
L3 level issues (advanced/complex issues) or incidents that the L2 team
is unable to resolve. It also includes guiding, training and mentoring
the L2 team to make them self-reliant.

RESPONSIBILITIES / Required skills: Application L3 Support

* Should be a subject matter expert in the ASSORTMENT JDA product
* Acts as Solution Lead for support and coordination for client issues
and troubleshooting. Has a deep understanding of JDA software.
* Should have strong analytical skills
* Good understanding of Windows architecture and .NET framework.
* Experience with one or more of the following business systems from a
software application perspective: -Assortment/RABPP/Enterprise Planning
* Should be able to debug the issues, migration of projects
* Training / guiding / mentoring L2 application team
* Understands how JDA solutions can be configured to better facilitate client business processes.
* Understands each individual client”s batch and business requirements
* Should work as a liaison between Consulting, Support and Cloud
Services to ensure smooth and efficient implementation and integration
between technical and functional system requirements during on-boarding
of new customers or during upgrades or patch updates
* Ensures quantity and quality content in the Knowledgebase.

* Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
* Adheres to Service Level Agreement and evaluates Incidents to determine if they are likely to reoccur.
* Reviewing SLA reports that are prepared by Project Manager / sent to Service Delivery Managers
* Perform Root Cause Analysis and deployment of permanent fixes
* Adheres to priority based management based on impact + urgency
* Strong interpersonal skills
* Able to coordinate with customers across the globe
* Motivating team
* Should be a decision maker
* Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed

General Skills and Requirements (all levels):

* Educational Qualifications
* Bachelor”s Degree in Engineering or Masters degree in Computer Applications or other equivalent technical field.
* Communication
* Associate has good English language Skills both verbal and written
* Associate has expert customer service/phones skills – Being able to
walk associates through advanced tasks over the phone and dealing with
difficult customers
* Must have excellent communication and interpersonal skills to interact
with a wide variety of internal and external personnel with emphasis on
follow-through and reporting.
* Must have excellent organization and technical documentation skills.
* Personality Fit
* Ability to work calmly under pressure and meet deadlines.
* Ability to make modifications to the systems with little or no interruption of service.
* Ability to organize projects and tasks according to priorities.
* A person in this position should be a good project leader and have the
ability to communicate effectively project plans and status of
projects.
* Must be self-motivated and enjoy a sense of pride in their accomplishments.

* Work Experience
* 4 – 6 year work experience
* Must have experience on JDA Retail products.
* Proficient in Oracle SQL , PL/SQL , Batch scripting, Shell scripting (UNIX, Perl), VB Scripting
* Nice to have – Experience in EP, Allocation

* Miscellaneous
* Able to work flexible hours, including evenings, weekends, as project
and system availability requirements demand. Should be available on-call

vibha@corporateladder.in